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Service Coordinator

Company Name:
National Relief Charities
Job Descriptions:
Title: Service Coordinator
Classification: Exempt
Reporting: Program Manager / NRC Programs Director / NRC President
General Position Summary:
Working with Program Manager, other NRC staff and Program Partners, determines needs and makes decisions around what to distribute. Process requests, IRLs, ensure allocations are accurately reflected in MAS and meets overall program objectives, guidelines and selection criteria for our partners.
Essential Functions:
Strong Customer Service
Strong communication skills, verbal and written
Good phone skills
Ability to LISTEN
Strong educator
Flexible
Good partner rapport
Demographics (Service Area Knowledge)
Reservation knowledge
Tribal knowledge
Ability to understand maps
Computer Skills
Word and Excel
MAS 200
Outlook
Warehouse and Inventory Knowledge
Basic layout
Inventory levels
Administrative Functions
Report taking
Documentation processing
Meeting deadlines
Organizational abilities
Secondary Functions:
Ensure office calendar is current and up-to-date.
Contribute to keeping the office and warehouse neat and orderly.
Keep desktop procedures up-to-date.
Attend program partner
events
from time-to-time.
Work Conditions:
Hours Monday-Friday 7:00-4:00 (1 hr. lunch)
Overtime may be required when needed (including weekend when applicable)
Moderate Travel
Job Scope:
Deals with moderately complex situations
Acts independently within generally prescribed guidelines
External contact is via phone, email and in person, and includes Program Partners,
volunteers
and Vendors.
Internal contact is face-to-face, via phone and email and includes all levels of employees
Makes recommendations and collaborative decisions with management
Continuous improvement in addressing current processes and procedures
Required Experience:
Job Skills:
Detail Oriented
Excellent Communication Skills
Dependable Attendance
Coaching Skills
Customer Service Skills
Education/Experience:
High school diploma or equivalent.
Compensation:
Full benefit package including Health, Dental, Vision, and Life as well as Short and long Term Disability Insurance, 401k with company match.
Vacation and Personal Time
Keyword: non-profit, program management, operations, training, MAS, Logistics, Inventory Management, Warehouse
From: National Relief Charities

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