Match Support Specialist
Big Brothers Big Sisters of the Black Hills Big Brothers Big Sisters of the Black Hills Rapid City, SD Rapid City, SD Full-time Full-time From $19.
50 an hour From $19.
50 an hour JOB TITLE:
Match Support Specialist (MSS) DEPARTMENT:
Programs REPORTS TO:
Executive Director LOCATION:
Rapid City FLSA STATUS:
Non-Exempt (Full Time) JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN'S LIVES BBBSBH Mission:
Big Brothers Big Sisters of the Black Hills creates and supports one to one mentoring relationships that ignite the power and promise of youth! Each employee in Big Brothers Big Sisters of the Black Hills helps extend the agency's mission in particular ways, as outlined in the position description.
The essential functions of the position include but are not limited to the following:
JOB
Summary:
BBBSBH seeks a Match Support Specialist for our Community-Based mentoring program.
We seek an individual who will thrive in a growing program dedicated to positively impacting more youth through high-quality, professionally supported 1-to-1 mentoring relationships.
The Match Support Specialist is responsible for interviewing families and volunteers, training volunteers and families, providing integrated assessments, making professional recommendations regarding approval and match selection, facilitating match introductions, and supporting the volunteers and children that are matched in the one-to-one mentoring program.
The MSS will ensure child safety, promote positive impacts for youth, foster constructive and satisfying relationships between children and volunteers, and cultivate a strong sense of affiliation with Big Brothers Big Sisters of the Black Hills on the part of the volunteers.
NOTE:
Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and/or other youth serving roles and with Matchforce or Salesforce software.
JOB
Responsibilities:
Enrollment & Matching Function Conduct child and family enrollment interviews.
Present child safety information and evaluate all constituents for ability to understand their role in youth protection.
Execute and oversee thorough background check processes for all volunteers.
Prepare an integrated written assessment for each child/family and volunteer, substantiating decisions related to eligibility, suitability, matchability and coachability.
Make professional recommendations regarding approval and match selection based on interviews, all gathered data and sound professional judgment working alongside the Program Director and other Match Support Specialists.
Recommend safe and appropriate match relationships based on current pools of volunteers and children.
Meet enrollment goals in the areas of quality, completion and enrollment processing time, as well as customer satisfaction as guided by the agency.
Match Support Function Conduct Introduction Meetings for new matches.
Continually assess and coach match relationships with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.
Utilize validated surveys to determine health and progression of the match relationship and to evaluate child's growth in the program, providing additional support or intervention as needed.
Conduct scheduled Match Support contacts at prescribed intervals; Identify and address potential problems and barriers as early as possible.
Facilitate development of Youth Outcome Development Plans for each match.
Acknowledge constituents and their successes through birthday and anniversary celebrations and other forms of recognition.
Document comprehensive written summaries of all match support contacts in real-time using web-based Matchforce software in compliance with BBBS standards.
Monitor metrics and meet match support goals in the areas of match support, survey administration, YODP compliance and QA file reviews, as well as match length and customer satisfaction.
Conduct exit interviews with all parties at match closure.
Assess reasons for match closure and re-match/re-engagement potential, conducting re-assessments accordingly.
Maintain accurate files and documentation on all volunteers and children/families.
Other duties as assigned (e.
g.
, support for mentor pre-match training, match events and activities).
Agency Support
Responsibilities:
Utilize educational opportunities and related resources to improve agency service.
Promote and maintain cooperative working relationships with other community organizations.
Participate and attend annual scheduled agency events.
Assume other responsibilities as they arise.
Available to work evenings and weekends as needed Skills and Qualifications We work with each employee to generate professional development plans that reinforce skill-building and demonstrate growth in the following competencies.
We are seeking a candidate with a strong belief in the Mission and Vision of BBBSBH, as well as the following:
Bachelor's degree (preferably in Human Services, Social Services, Education or related field).
Preferred 1-2 years of experience working with children in a social services, school based, or customer service environment with a working understanding of child development and family dynamics.
Relationship management experience preferred.
Strong computer skills:
proficiency in Microsoft Office and internet-based applications Cultural competency and ability to work sensitively with confidential information.
Excellent oral and written communication skills.
Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
Collaborative workstyle with strong interpersonal skills A strong commitment to quality and results Reliable transportation, valid driver's license, state-required auto insurance minimums and willingness to travel as necessary for job responsibilities.
Ability and willingness to work flexible hours (some evenings and/or weekends as needed to meet families and volunteers with their schedule) Coordinate with other coworkers & other programs to identify possible partners and partnerships, staff and promote agency events, and provide support for further efforts as necessary.
Other duties as assigned by the Executive Director.
WORK ENVIRONMENT:
The environmental conditions described are representative but not all-inclusive of those an employee must meet to perform the job's functions successfully.
In addition, reasonable accommodations may be made to enable individuals with disabilities to perform their functions.
Routine office environment.
Frequent independent travel.
Physical demands:
While performing the job duties, the employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear.
The employee must occasionally lift and move up to 25 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment:
The noise level in the work environment is usually moderate.
The above statements describe the general nature and level of work being performed by individuals assigned to this position.
They are not intended to be exhaustive of all duties, responsibilities, physical demands, and required skills.
BBBS of the Black Hills may, at its discretion, add to or change the position's duties at any time.
Employment with BBBS of the Black Hills is at will, meaning that either the employee or BBBS of the Black Hills may end the employment relationship at any time, with or without cause.
Equal Employment Opportunity BBBS of the Black Hills aims to obey all laws concerning non-discrimination and equal employment opportunities in the workplace.
Job Type:
Full-time Pay:
From $19.
50 per hour
Benefits:
401(k) 401(k) matching Flexible schedule Life insurance Paid time off Retirement plan Schedule:
Monday to Friday Weekends as needed Education:
Bachelor's (Required) License/Certification:
Driver's License (Required) Work Location:
Multiple locations Conduct child and family enrollment interviews.
Present child safety information and evaluate all constituents for ability to understand their role in youth protection.
Execute and oversee thorough background check processes for all volunteers.
Prepare an integrated written assessment for each child/family and volunteer, substantiating decisions related to eligibility, suitability, matchability and coachability.
Make professional recommendations regarding approval and match selection based on interviews, all gathered data and sound professional judgment working alongside the Program Director and other Match Support Specialists.
Recommend safe and appropriate match relationships based on current pools of volunteers and children.
Meet enrollment goals in the areas of quality, completion and enrollment processing time, as well as customer satisfaction as guided by the agency.
Conduct Introduction Meetings for new matches.
Continually assess and coach match relationships with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.
Utilize validated surveys to determine health and progression of the match relationship and to evaluate child's growth in the program, providing additional support or intervention as needed.
Conduct scheduled Match Support contacts at prescribed intervals; Identify and address potential problems and barriers as early as possible.
Facilitate development of Youth Outcome Development Plans for each match.
Acknowledge constituents and their successes through birthday and anniversary celebrations and other forms of recognition.
Document comprehensive written summaries of all match support contacts in real-time using web-based Matchforce software in compliance with BBBS standards.
Monitor metrics and meet match support goals in the areas of match support, survey administration, YODP compliance and QA file reviews, as well as match length and customer satisfaction.
Conduct exit interviews with all parties at match closure.
Assess reasons for match closure and re-match/re-engagement potential, conducting re-assessments accordingly.
Maintain accurate files and documentation on all volunteers and children/families.
Other duties as assigned (e.
g.
, support for mentor pre-match training, match events and activities).
Utilize educational opportunities and related resources to improve agency service.
Promote and maintain cooperative working relationships with other community organizations.
Participate and attend annual scheduled agency events.
Assume other responsibilities as they arise.
Available to work evenings and weekends as needed Bachelor's degree (preferably in Human Services, Social Services, Education or related field).
Preferred 1-2 years of experience working with children in a social services, school based, or customer service environment with a working understanding of child development and family dynamics.
Relationship management experience preferred.
Strong computer skills:
proficiency in Microsoft Office and internet-based applications Cultural competency and ability to work sensitively with confidential information.
Excellent oral and written communication skills.
Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
Collaborative workstyle with strong interpersonal skills A strong commitment to quality and results Reliable transportation, valid driver's license, state-required auto insurance minimums and willingness to travel as necessary for job responsibilities.
Ability and willingness to work flexible hours (some evenings and/or weekends as needed to meet families and volunteers with their schedule) Coordinate with other coworkers & other programs to identify possible partners and partnerships, staff and promote agency events, and provide support for further efforts as necessary.
Other duties as assigned by the Executive Director.
Routine office environment.
Frequent independent travel.
Physical demands:
While performing the job duties, the employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear.
The employee must occasionally lift and move up to 25 lbs.
Work environment:
The noise level in the work environment is usually moderate.
401(k) 401(k) matching Flexible schedule Life insurance Paid time off Retirement plan Monday to Friday Weekends as needed Bachelor's (Required) Driver's License (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $19.
50 an hour JOB TITLE:
Match Support Specialist (MSS) DEPARTMENT:
Programs REPORTS TO:
Executive Director LOCATION:
Rapid City FLSA STATUS:
Non-Exempt (Full Time) JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN'S LIVES BBBSBH Mission:
Big Brothers Big Sisters of the Black Hills creates and supports one to one mentoring relationships that ignite the power and promise of youth! Each employee in Big Brothers Big Sisters of the Black Hills helps extend the agency's mission in particular ways, as outlined in the position description.
The essential functions of the position include but are not limited to the following:
JOB
Summary:
BBBSBH seeks a Match Support Specialist for our Community-Based mentoring program.
We seek an individual who will thrive in a growing program dedicated to positively impacting more youth through high-quality, professionally supported 1-to-1 mentoring relationships.
The Match Support Specialist is responsible for interviewing families and volunteers, training volunteers and families, providing integrated assessments, making professional recommendations regarding approval and match selection, facilitating match introductions, and supporting the volunteers and children that are matched in the one-to-one mentoring program.
The MSS will ensure child safety, promote positive impacts for youth, foster constructive and satisfying relationships between children and volunteers, and cultivate a strong sense of affiliation with Big Brothers Big Sisters of the Black Hills on the part of the volunteers.
NOTE:
Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and/or other youth serving roles and with Matchforce or Salesforce software.
JOB
Responsibilities:
Enrollment & Matching Function Conduct child and family enrollment interviews.
Present child safety information and evaluate all constituents for ability to understand their role in youth protection.
Execute and oversee thorough background check processes for all volunteers.
Prepare an integrated written assessment for each child/family and volunteer, substantiating decisions related to eligibility, suitability, matchability and coachability.
Make professional recommendations regarding approval and match selection based on interviews, all gathered data and sound professional judgment working alongside the Program Director and other Match Support Specialists.
Recommend safe and appropriate match relationships based on current pools of volunteers and children.
Meet enrollment goals in the areas of quality, completion and enrollment processing time, as well as customer satisfaction as guided by the agency.
Match Support Function Conduct Introduction Meetings for new matches.
Continually assess and coach match relationships with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.
Utilize validated surveys to determine health and progression of the match relationship and to evaluate child's growth in the program, providing additional support or intervention as needed.
Conduct scheduled Match Support contacts at prescribed intervals; Identify and address potential problems and barriers as early as possible.
Facilitate development of Youth Outcome Development Plans for each match.
Acknowledge constituents and their successes through birthday and anniversary celebrations and other forms of recognition.
Document comprehensive written summaries of all match support contacts in real-time using web-based Matchforce software in compliance with BBBS standards.
Monitor metrics and meet match support goals in the areas of match support, survey administration, YODP compliance and QA file reviews, as well as match length and customer satisfaction.
Conduct exit interviews with all parties at match closure.
Assess reasons for match closure and re-match/re-engagement potential, conducting re-assessments accordingly.
Maintain accurate files and documentation on all volunteers and children/families.
Other duties as assigned (e.
g.
, support for mentor pre-match training, match events and activities).
Agency Support
Responsibilities:
Utilize educational opportunities and related resources to improve agency service.
Promote and maintain cooperative working relationships with other community organizations.
Participate and attend annual scheduled agency events.
Assume other responsibilities as they arise.
Available to work evenings and weekends as needed Skills and Qualifications We work with each employee to generate professional development plans that reinforce skill-building and demonstrate growth in the following competencies.
We are seeking a candidate with a strong belief in the Mission and Vision of BBBSBH, as well as the following:
Bachelor's degree (preferably in Human Services, Social Services, Education or related field).
Preferred 1-2 years of experience working with children in a social services, school based, or customer service environment with a working understanding of child development and family dynamics.
Relationship management experience preferred.
Strong computer skills:
proficiency in Microsoft Office and internet-based applications Cultural competency and ability to work sensitively with confidential information.
Excellent oral and written communication skills.
Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
Collaborative workstyle with strong interpersonal skills A strong commitment to quality and results Reliable transportation, valid driver's license, state-required auto insurance minimums and willingness to travel as necessary for job responsibilities.
Ability and willingness to work flexible hours (some evenings and/or weekends as needed to meet families and volunteers with their schedule) Coordinate with other coworkers & other programs to identify possible partners and partnerships, staff and promote agency events, and provide support for further efforts as necessary.
Other duties as assigned by the Executive Director.
WORK ENVIRONMENT:
The environmental conditions described are representative but not all-inclusive of those an employee must meet to perform the job's functions successfully.
In addition, reasonable accommodations may be made to enable individuals with disabilities to perform their functions.
Routine office environment.
Frequent independent travel.
Physical demands:
While performing the job duties, the employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear.
The employee must occasionally lift and move up to 25 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment:
The noise level in the work environment is usually moderate.
The above statements describe the general nature and level of work being performed by individuals assigned to this position.
They are not intended to be exhaustive of all duties, responsibilities, physical demands, and required skills.
BBBS of the Black Hills may, at its discretion, add to or change the position's duties at any time.
Employment with BBBS of the Black Hills is at will, meaning that either the employee or BBBS of the Black Hills may end the employment relationship at any time, with or without cause.
Equal Employment Opportunity BBBS of the Black Hills aims to obey all laws concerning non-discrimination and equal employment opportunities in the workplace.
Job Type:
Full-time Pay:
From $19.
50 per hour
Benefits:
401(k) 401(k) matching Flexible schedule Life insurance Paid time off Retirement plan Schedule:
Monday to Friday Weekends as needed Education:
Bachelor's (Required) License/Certification:
Driver's License (Required) Work Location:
Multiple locations Conduct child and family enrollment interviews.
Present child safety information and evaluate all constituents for ability to understand their role in youth protection.
Execute and oversee thorough background check processes for all volunteers.
Prepare an integrated written assessment for each child/family and volunteer, substantiating decisions related to eligibility, suitability, matchability and coachability.
Make professional recommendations regarding approval and match selection based on interviews, all gathered data and sound professional judgment working alongside the Program Director and other Match Support Specialists.
Recommend safe and appropriate match relationships based on current pools of volunteers and children.
Meet enrollment goals in the areas of quality, completion and enrollment processing time, as well as customer satisfaction as guided by the agency.
Conduct Introduction Meetings for new matches.
Continually assess and coach match relationships with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.
Utilize validated surveys to determine health and progression of the match relationship and to evaluate child's growth in the program, providing additional support or intervention as needed.
Conduct scheduled Match Support contacts at prescribed intervals; Identify and address potential problems and barriers as early as possible.
Facilitate development of Youth Outcome Development Plans for each match.
Acknowledge constituents and their successes through birthday and anniversary celebrations and other forms of recognition.
Document comprehensive written summaries of all match support contacts in real-time using web-based Matchforce software in compliance with BBBS standards.
Monitor metrics and meet match support goals in the areas of match support, survey administration, YODP compliance and QA file reviews, as well as match length and customer satisfaction.
Conduct exit interviews with all parties at match closure.
Assess reasons for match closure and re-match/re-engagement potential, conducting re-assessments accordingly.
Maintain accurate files and documentation on all volunteers and children/families.
Other duties as assigned (e.
g.
, support for mentor pre-match training, match events and activities).
Utilize educational opportunities and related resources to improve agency service.
Promote and maintain cooperative working relationships with other community organizations.
Participate and attend annual scheduled agency events.
Assume other responsibilities as they arise.
Available to work evenings and weekends as needed Bachelor's degree (preferably in Human Services, Social Services, Education or related field).
Preferred 1-2 years of experience working with children in a social services, school based, or customer service environment with a working understanding of child development and family dynamics.
Relationship management experience preferred.
Strong computer skills:
proficiency in Microsoft Office and internet-based applications Cultural competency and ability to work sensitively with confidential information.
Excellent oral and written communication skills.
Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
Collaborative workstyle with strong interpersonal skills A strong commitment to quality and results Reliable transportation, valid driver's license, state-required auto insurance minimums and willingness to travel as necessary for job responsibilities.
Ability and willingness to work flexible hours (some evenings and/or weekends as needed to meet families and volunteers with their schedule) Coordinate with other coworkers & other programs to identify possible partners and partnerships, staff and promote agency events, and provide support for further efforts as necessary.
Other duties as assigned by the Executive Director.
Routine office environment.
Frequent independent travel.
Physical demands:
While performing the job duties, the employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear.
The employee must occasionally lift and move up to 25 lbs.
Work environment:
The noise level in the work environment is usually moderate.
401(k) 401(k) matching Flexible schedule Life insurance Paid time off Retirement plan Monday to Friday Weekends as needed Bachelor's (Required) Driver's License (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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